Shipping & Returns

Free Shipping 

Free Shipping on all USA orders! We do ship internationally, but the customer is responsible for shipping charges. These charges are calculated at checkout.

Shipping

Our production times are different with each product based on the customization level and the quantity. Our turnaround time is posted on the top banner of the website and in the terms and conditions checkbox before checkout. If you are needing a rush order, please email shanea@sarcasticsugar.com as soon as possible after completing the order.

Returns

Due to the fact that we are a small in-house design, print and production team and every item is specially printed and designed for each individual customer we DO NOT ACCEPT RETURNS or EXCHANGES under any circumstance other than fault of our own (ie. wrong item was shipped or produced and/or damages to the item). Please be sure to read ALL descriptions and measurements to ensure that you are ordering the appropriate size and style. WE ARE NOT RESPONSIBLE, AND WILL NOT PROVIDE A REFUND FOR LOST PACKAGES OR FOR PACKAGES ONCE THEY ARE MARKED “DELIVERED” BY USPS or UPS. THE CUSTOMER IS RESPONSIBLE FOR ANY RE-SHIPPING CHARGES IF THE PACKAGE IS SENT BACK TO SENDER DUE TO WRONG ADDRESS INPUT. 

Changes or cancellation requests will be accepted within 24 hours of a new order being placed. Please email us as soon as possible if you need to make any changes on your order so we can adjust before the item has been printed/shipped.